WhatsApp Business

Customer communication for software support

POSIMATE SOLUTIONS intends to use WhatsApp Business to communicate with customers for legitimate business purposes. This page explains the planned use. It does not mean that Meta has approved a WhatsApp Business account or phone number.

Intended uses

Customer enquiries and support about software and services.
Software demonstrations and service requests.
Customer onboarding and setup assistance after a purchase or trial.
Service updates and maintenance notifications for existing customers.
Order or appointment updates when a customer has requested them.
Business announcements to customers who have opted in.

Consent and opt-out

Promotional messages will be sent only where appropriate consent has been obtained. Customers can opt out at any time by replying with a clear opt-out request, such as STOP, or by contacting the business through the website contact form. Transactional or support replies to a customer-initiated conversation are treated separately from promotional messages.

Optional WhatsApp consent is collected on the contact form and is never preselected.